Course curriculum

    1. SKIT - Customer Service Nightmare

    2. Logging in

    3. Desktop Shortcuts

    4. Logging Out

    5. Activity - Log into CRM

    1. Customer Service App Walkthrough

    1. Cases Overview

    2. Creating a New Case

    3. Activity - Create a New Case

    4. Converting an Activity to a Case

    5. Activity - Convert an Activity Record to a Case

    1. Creating Knowledge Articles

    2. Activity - Create a new knowledge article

    3. Associating an Article with a Case

    4. Activity - Associate a knowledge article with a case

About this course

  • $295.00
  • 15 lessons

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