Course curriculum

    1. Logging In

    2. Desktop Shortcuts

    3. Logging Out

    1. Customer Service Hub App Walkthrough

    1. Cases Overview

    2. Case Overview (New D365 Update)

    3. Creating a New Case

    4. Creating a New Case (New D365 Update)

    5. Converting an Activity to a Case

    6. Case Resolution & Follow up

    1. Working with Queues

    2. Working with Queues (New D365 Update)

    1. Creating Knowledge Articles

    2. Creating Knowledge Articles (New D365 Update)

    3. Associating an Article with a Case

    1. Copilot in Dynamics 365 Customer Service

    2. Form Fill Assistant in Dynamics 365 Customer Service

    3. Copilot Email Suggestions in Dynamics 365 Customer Service

    4. Visualize with Copilot in Dynamics 365 Customer Service

About this course

  • 19 lessons
  • 1.5 hours of video content

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